Privacy Policy

Last Updated: August 22, 2025

DNSai LLC (“DNSai”) values transparency, security, and trust. We are committed to protecting the personal and business information of our customers and users. This Privacy Policy explains what information we collect, how we use it, and what is — and is not — shared with third parties. By using DNSai services, you agree to the practices described in this policy.

1. Our Commitment

DNSai is a cybersecurity-focused company. We do not sell, distribute, or monetize customer data, user queries, personal information, or organizational activity.

The only information DNSai may license or provide to third parties is public DNS record data (e.g., domain names, DNS lookups, MX/SPF/DKIM/DMARC records, IP addresses, geolocation data, etc.), which is already publicly available on the internet. DNSai’s value is in organizing and presenting this data more effectively, not in commercializing private user information.

2. Information We Collect

(a) Information You Provide Directly

• Account registrations
• Demo or trial requests
• Purchases or subscriptions
• Customer service communications
• Event sign-ups (webinars, training, etc.)

(b) Automatically Collected Information

• Log files, error reports, and system telemetry
• Browser type, device identifiers, and IP address
• Cookies for session management and site preferences

This information is used strictly for operating and improving DNSai products and services.

3. Public DNS Data

When you use DNSai tools (such as DNS Explorer or web lookups), the results you see are based on publicly available DNS record data.

• This information is not private and can be obtained by anyone using DNS query commands or other services.
• DNSai organizes, aggregates, and enriches this public information for ease of analysis.
• DNSai may license or provide these aggregated, public DNS datasets to third parties.
• Customer identity, usage patterns, or query history are not part of these datasets.

4. How We Use Customer Information

DNSai uses customer-provided information only to:

• Deliver and support DNSai products and services
• Process orders, subscriptions, and payments
• Provide technical assistance and updates
• Communicate about security, product enhancements, and promotions (with opt-out options)
• Maintain security and comply with applicable laws

We do not use your information for unrelated advertising or resell it to data brokers.

5. Sharing of Information

DNSai does not sell or share personal information, customer data, or user queries. Information may only be shared:

• With trusted service providers (e.g., payment processors, hosting providers) under contractual confidentiality obligations
• When required by law, regulation, or legal process
• To protect DNSai, its customers, partners, and the public from fraud or security threats

6. Data Security and Retention

• DNSai applies administrative, technical, and organizational safeguards to protect customer data.
• Data is stored primarily in the United States, with appropriate safeguards for any international transfers.
• Retention periods vary based on legal, compliance, or business needs but are minimized whenever possible.
• Sensitive information is encrypted in transit and at rest.

7. Cookies & Tracking

DNSai uses cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Monitor site performance

Cookies do not directly collect personal data. You may disable cookies in your browser, but some site features may not work properly.

8. Your Rights

You may submit requests via our Contact page to:

• Request access to your data
• Correct inaccuracies
• Request deletion (where legally permitted)
• Manage marketing preferences

We honor applicable legal requirements such as GDPR, CCPA, and similar frameworks.

9. Children’s Privacy

DNSai services are intended for business and professional use. We do not knowingly collect information from children under 13. If such information is identified, we will delete it.

10. Changes to This Policy

DNSai may update this Privacy Policy periodically. Updates will be posted here with a new effective date. Continued use of DNSai services after updates constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach us via our Contact page.