Welcome to DNSai Support
Thank you for using DNSai's DNS lookup tools and DNS Explorer. This page provides important information about our support policies, billing inquiries, and troubleshooting guidance for DNS Explorer installation and usage.
For comprehensive instructions on using DNS Explorer, please visit our DNS Explorer Help Guide.
Quick Links to Our DNS Tools:
- DNS Lookup - Fast, simple DNS record lookups
- Advanced DNS Lookup - Comprehensive DNS analysis with DKIM discovery
- Domain Profile Report - Generate detailed PDF reports for any domain
- SPF Analyzer - Analyze and validate SPF records
- DNS Explorer - Enterprise bulk DNS scanning and reporting
DNS Explorer - Help and Support Statement
DNS Explorer, developed by DNSai LLC, is designed to provide a straightforward and efficient DNS nslookup solution for users. While we strive to offer a user-friendly experience, it's important to note that DNS Explorer is a lightweight and self-contained software application, and as such, we do not provide extensive help or support services.
1. User-Friendly Functionality
DNS Explorer is designed with simplicity in mind. Users can input domains using our DNS Lookup tools, and the software will execute DNS nslookup actions, generating .csv output files with the scan results. This intuitive and easy-to-use interface allows users to quickly obtain the information they need. For detailed usage instructions, please refer to our DNS Explorer Help Guide.
2. Limited Support Services
We regret to inform our users that DNS Explorer does not offer traditional help or support services. We do not provide technical assistance, training, or support ticketing. The software is designed to be self-explanatory and user-friendly, with minimal complexity. Users are encouraged to consult the help documentation and explore our various DNS lookup tools for additional functionality.
3. Billing Issues and Inquiries
If you encounter billing issues or have billing inquiries related to your purchase of DNS Explorer, please contact us. Please note that our response times for billing inquiries may take up to 30 days. We are a small company and manage this business part-time, which may result in delayed responses.
4. Refund Policy
No refunds are guaranteed. DNSai LLC understands that sometimes issues arise, and customer satisfaction is important to us. Paid customers of DNS Explorer may request a refund within 7 days of the initial subscription purchase or subscription renewal. DNSai LLC does not guarantee refunds and at the purchase page, it is disclosed that DNSai LLC has a no refund policy for DNS Explorer subscriptions. If a refund is considered, refunds will be granted at the sole discretion of DNSai LLC.
5. Limited Availability
It's important to understand that DNS Explorer is developed and maintained by a small team at DNSai LLC. We do not have dedicated staff actively monitoring the Billing or Contact Us pages regularly. Our team manages this software as a part-time endeavor, and as such, we may not always be immediately available to respond to inquiries.
6. Contact Information
For billing inquiries, refund requests, or other concerns related to DNS Explorer, please contact us using a form on the dnsai.com website. We appreciate your understanding and patience as we strive to provide assistance to our valued users.
DNS Explorer is designed to simplify DNS nslookup tasks and provide users with a convenient solution for their domain-related needs. While our support services are limited, we are committed to ensuring a positive user experience and addressing any billing inquiries or issues to the best of our abilities. Thank you for choosing DNS Explorer by DNSai LLC.
DNS Explorer Installation Troubleshooting
If you encounter issues during the installation of DNS Explorer, please refer to the common error codes and solutions below. For additional help, consult our DNS Explorer Help Guide.
Installation Successful (Return Code: 0)
Description: This code indicates that the installation has completed successfully.
Troubleshooting: No action needed. If you're experiencing issues despite this code, please ensure the application was properly configured during installation or contact support for further assistance. You can start using DNS Explorer along with our other tools like DNS Lookup and Advanced DNS Lookup.
Installation Cancelled by User (Return Code: 1602)
Description: This code indicates that the installation process was cancelled by the user.
Troubleshooting: If this was not intentional, please restart the installation process and ensure it completes without interruption.
Installation Already in Progress (Return Code: 1618)
Description: This code signifies that another installation is already in progress and must be completed first.
Troubleshooting: Please wait for any ongoing installations to finish before starting a new installation. Restarting your system can also help resolve this issue.
Package Rejected During Installation (Return Code: 1625)
Description: This code is typically used when the installation is prevented by security policies.
Troubleshooting: Ensure that the security policies on your device allow for the installation of this application. You may need to adjust your security settings or consult with your system administrator.
Application Already Exists (Return Code: 1638)
Description: This code means another version of the product is already installed on your system.
Troubleshooting: Check if the application or a different version is already installed. You may need to uninstall the existing version before proceeding with the new installation.
Network Failure (Return Code: 1641)
Description: This code is used to indicate network-related failures during installation.
Troubleshooting: Check your internet connection and make sure it's stable. Restart your router or contact your internet service provider if the problem persists. Once installed, you can use our web-based tools like Domain Profile Report without installation requirements.
Reboot Required (Return Code: 3010)
Description: This code means the installation was successful but a reboot is required to complete the setup.
Troubleshooting: Save any open work and restart your computer to complete the installation process.
Disk Space is Full (Return Code: 112)
Description: This code indicates that there is insufficient disk space to complete the installation.
Troubleshooting: Free up disk space by deleting unnecessary files or moving files to another drive, and then try reinstalling the application.
This troubleshooting guide covers common installation scenarios. For more detailed information about using DNS Explorer features, please visit our comprehensive DNS Explorer Help Guide. You can also explore our other DNS tools including SPF Analyzer, SPF, DKIM, DMARC documentation, and Email Security resources.