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Domain Profile: dixa.com
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Dixa provides an agentic customer service platform designed specifically for ecommerce brands. The platform unifies various communication channels, including chat, email, phone, WhatsApp, and social, into a single workspace. Its technology features AI agents like Mim to resolve routine inquiries autonomously and an AI Co-Pilot to assist human agents with suggested replies and translations. The company's solutions are utilized by brands across 42 countries to automate workflows, route conversations, and manage performance and quality assurance.
Employees: 50
Industry: Software & Technology
Key Focus: Ecommerce Customer Service
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